Storage Spitalfields Terms and Conditions
1. Introduction
These Terms and Conditions set out the basis on which Storage Spitalfields provides storage, removal, collection, delivery, and related services to consumer and business customers. By making a booking, using our services, or storing goods with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Additional written agreements, quotations, or service confirmations issued by us will form part of the contract between you and Storage Spitalfields, but if there is any conflict, these Terms and Conditions take priority unless expressly stated otherwise in writing.
2. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business that books or pays for the services, or on whose behalf the services are carried out. We, us and our mean Storage Spitalfields. Services means any storage, removal, packing, loading, unloading, transportation, collection, delivery, or related services we agree to provide. Goods means any items that you deliver to us, or that we collect, handle, store, or transport on your behalf. Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
3. Booking Process
All services must be booked in advance. A booking may be requested verbally or in writing, but will only be considered confirmed once we have issued a written confirmation or booking reference and, where required, received any applicable deposit or prepayment.
When making a booking, you must provide accurate and complete information, including but not limited to your contact details, collection and delivery addresses, access information, floor level, parking arrangements, approximate volume or description of the goods, any fragile or high value items, special handling requirements, and any time restrictions or site rules. We rely on the information you provide when preparing quotations and planning the services. If the information you provide is incomplete or inaccurate, we may adjust the price, change the service, or refuse to proceed if it would be unsafe or unlawful to do so.
Quotes are given on the basis that adequate access, parking, and loading facilities are available and that there are no unusual obstacles, restrictions, or delays not disclosed at the time of booking. Unless stated otherwise, quotations are estimates only and may be varied if the actual work differs from the information provided.
We reserve the right to refuse any booking at our discretion, including where we consider the goods to be unsuitable, where we are unable to comply with health and safety or legal requirements, or where capacity is not available.
4. Payments and Charges
All prices are stated in pounds sterling unless otherwise indicated. We may charge value added tax or any other applicable taxes or charges, which will be added to your invoice where required by law. Unless agreed otherwise in writing, payment for storage and removal services is due in advance.
For removal and transport services, we may require a deposit at the time of booking, with the balance payable no later than the day of service before work commences. For ongoing storage, charges are usually billed in regular periods in advance. We may review and adjust our storage tariffs and service charges from time to time. Any change to recurring charges will be notified to you in advance.
Payment methods accepted may include card payments, bank transfers, or other methods that we may make available from time to time. You are responsible for any bank charges or fees imposed by your payment provider. If payment is not received by the due date, we may withhold, suspend, or terminate services, including denying access to stored goods, cancelling scheduled collections or deliveries, and exercising a lien and ultimately a right of sale over the goods in accordance with applicable law.
We may charge interest on overdue amounts at the statutory rate or at a reasonable rate specified on your invoice, from the due date until payment in full is received. We may also charge our reasonable costs of enforcing payment, including any legal or recovery costs.
5. Cancellations and Amendments
You may request to cancel or amend your booking by contacting us as soon as possible. Cancellations or changes are only effective once we have acknowledged them in writing. Different cancellation terms may apply depending on the nature of the service, but the following will generally apply unless we inform you otherwise.
If you cancel a removal or transport service more than a specified period before the scheduled date, we may refund your deposit in full or in part, subject to any non-refundable costs already incurred by us. If you cancel within a shorter period before the service date, we may retain all or part of your deposit, or charge a cancellation fee reflecting our reasonable losses, such as staff allocation, vehicle scheduling, and lost opportunities.
If you request changes to the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation or additional charges. If we are unable to accommodate your requested changes and you decide to cancel, cancellation fees may still apply.
We may cancel or postpone services if events beyond our reasonable control occur, including severe weather, accidents, traffic disruptions, equipment breakdown, industrial action, public emergencies, or if it would be unsafe or unlawful to proceed. In such cases, our liability will be limited to rescheduling the service or refunding any amounts paid for services not provided, at our discretion. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
6. Customer Obligations
You are responsible for ensuring that you, or a responsible person authorised by you, is present at the agreed address during collection and delivery to direct the work, confirm items, and sign any relevant documents. If no authorised person is present, we will proceed as we reasonably consider appropriate and are not responsible for any loss, damage, or cost arising from such absence.
You must ensure that the premises are safe for our staff and contractors, that access routes are clear and suitable, and that any necessary permissions, permits, or parking arrangements are in place. You must inform us of any risks, hazards, or special requirements that may affect the safe and lawful performance of the services.
You are responsible for properly packing and securing your goods unless packing services are expressly included in your booking. We are not liable for damage arising from inadequate or improper packing carried out by you or by third parties on your behalf. Fragile, high value, or unusual items must be clearly identified to us in advance.
7. Prohibited and Restricted Goods
You must not store or request us to handle or transport any goods that are illegal, hazardous, explosive, corrosive, contaminating, perishable, alive, or otherwise unsuitable for storage or removal. Examples include but are not limited to gas cylinders, flammable liquids, firearms and ammunition, dangerous chemicals, waste, plants, animals, foodstuffs that may attract vermin, and any item whose possession or movement would breach applicable law.
We may refuse to handle or store any item that we reasonably consider to be unsafe, illegal, contaminated, or unsuitable. If prohibited or restricted goods are discovered in your consignment or storage, we may remove, dispose of, or otherwise deal with them at your cost and, where required, report the matter to the relevant authorities. You will be responsible for any loss, damage, or expense we suffer as a result of your breach of this clause.
8. Waste and Environmental Regulations
We are not a licensed waste carrier for general rubbish disposal unless this has been specifically agreed and arranged in accordance with applicable waste regulations. You must not use our services to dispose of household, commercial, construction, or hazardous waste unless we have explicitly agreed to provide a compliant waste removal service.
Any waste removal service, where offered, will be carried out in line with applicable environmental and waste management laws. We may decline to collect items deemed to be waste, refuse, or unsuitable for standard removal or storage services. You remain responsible for ensuring that any items you ask us to handle are lawful to transport and store.
If you leave unwanted items at a property, or in our vehicles or facilities, without prior agreement, we may treat such items as waste. In that event, we may arrange disposal or recycling and charge you for all associated costs, including handling, transport, disposal fees, and any administrative or compliance costs.
9. Our Liability
We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods is subject to the limitations and exclusions in this clause and elsewhere in these Terms and Conditions.
We are not liable for any loss or damage arising from your own act or omission, inadequate packing or preparation by you or third parties, inherent defects or vulnerabilities in the goods, normal wear and tear, climatic conditions such as damp, mould, condensation, or temperature changes, or events beyond our reasonable control.
Unless agreed otherwise in writing, our liability for loss of or damage to your goods while in our custody or control is limited to a reasonable sum per item or per consignment, subject to an overall cap. Details of any applicable limits or available enhanced cover may be provided in your quotation or service confirmation. You should arrange your own insurance for goods of high value or for risks that exceed or fall outside our standard liability.
We are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of data, loss of enjoyment, or purely financial loss, even if we were advised of the possibility of such loss. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
10. Claims and Time Limits
You must inspect your goods promptly on delivery or when they are returned to your possession. Any apparent loss or damage must be reported to us as soon as reasonably possible. Where goods are delivered, you should note any visible damage on the delivery documentation at the time of delivery.
Any claim for loss or damage must be submitted to us in writing within a reasonable period, and in any event no later than a specified time limit from the date of delivery, collection of the goods by you from storage, or the date on which you first became aware of the loss or damage. We may reject claims submitted outside these time limits where the delay prevents fair investigation or assessment.
You must provide reasonable evidence to support any claim, including photographs, item descriptions, and proof of value where appropriate. Our staff may inspect the goods and premises as part of the investigation. Settlement of any claim will be made in accordance with the liability limits set out in these Terms and Conditions and any additional written agreement.
11. Storage Terms
Where we provide storage services, you are granted a licence to store goods in our facility, subject to these Terms and Conditions. You do not have any interest in any specific unit or space and we may move your goods within the facility at any time, provided that we exercise reasonable care.
Storage charges are payable in advance for each storage period. If storage charges or other sums remain unpaid after the due date, we may exercise a lien over your goods, denying access and ultimately selling or disposing of them after giving any required notice in accordance with applicable law. Proceeds of sale may be applied to discharge your outstanding account and any reasonable costs of sale or disposal, with any surplus returned to you where possible.
You must not store prohibited goods, must keep your contact details up to date, and must abide by any site rules notified to you from time to time. Access to the facility may be subject to identification, security procedures, and opening hours. We may refuse access if you are in breach of these Terms and Conditions or if it would be unsafe or unlawful.
12. Data Protection and Privacy
We collect and process personal data about you in order to manage bookings, provide services, handle payments, comply with legal obligations, and improve our operations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which may be set out in a separate privacy notice.
You are responsible for ensuring that any personal data you provide to us about third parties, such as alternative contacts, is provided lawfully and with appropriate consent where required.
13. General Provisions
We may vary these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that contract. Any changes to your contract must be agreed in writing; verbal variations are not binding unless confirmed in writing.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure or delay in exercising any right or remedy does not constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract some or all of our rights and obligations, provided that this does not materially reduce the level of service you receive.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract, or the services, whether of a contractual or non-contractual nature.
